Returns, Exchanges and Store Credit

We hope your new Kasia de Gelaque brings you pure joy!

If it’s not quite right—whether it’s a size swap or a change of heart—we’re here to make it seamless. Enjoy effortless returns, exchanges or store credit.

We accept returns on all pristine, unworn pieces with original packaging and tags intact within 7 days of receipt. And in the rare case of a flaw? We’ll replace it, no questions asked, covering all postage and handling.

  • All On Sale Items & Custom Orders are FINAL SALE
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Customer Help

Returns Exchanges Final Sale Items Refund Method
Returns
How long do I have to return an item?
We have a 7-day return policy, which means you have 7 days after receiving your item according to shipment tracking to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Exchanges
What are the terms of exchanging an item?
We have a 7-day return policy, which means you have 7 days after receiving your item according to shipment tracking to request a exchange. To be eligible for a exchange, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Final Sale Items
What are final sale items?
All custom orders are final sale. Please note that certain items are final sale and cannot be returned or exchanged for store credit. This includes bikinis, bathing suits and any other custom order items.
Refund Method
How will I receive my refund?
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@kasiadegelaque.com.